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Notaions are based on the Specified Commercial Transaction Act

Notations are based on the Specified Commercial Transaction Act

  • Company Name Kansuiro
  • Website name Hakone Hot Springs Kansuiro Ryokan
  • URL https://kansuiro.co.jp/
  • Address 88 Tonosawa, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0315, Japan
  • Sales Price Indicated on each plan (Please see the Plan list) ※ Fees are include service fee, but don't include TAX
  • Payment method At the Hotel: Cash or Credit Card
    Advance Payment: Credit Card
  • Payment due At the Hotel: Please settle your account at the time of check-out.
    Advance Payment: Please settle by credit card before check-in. Deadline for delivery of goods (conclusion of reservation)
  • Completion of reservation When you make a reservation through this website, your reservation is considered to be completed when the reservation completion notice is displayed on your screen.
  • Cancellation fee

    Regular season (Feb.3.2025 revised)

    For 1 to 10 people

    No show, Same day:100%
    The day before：80% 2 to 3 day(s) before：50% 4 to 7 days before：20%

    More than 10 people

    No show, Same day：100%
    1 to 3 day(s) before：80% 4 to 7 days before：50% 8 to 14 days before：30% 15 to 30 days before：10%


    New year holiday season (12/29 - 1/3)

    For 1 to 10 people

    No show, Same day:100%
    the day before：80% 2 to 3 day(s) before：50%
    4 to 7 days before：30% 8 to 14 days before：20%

    More than 10 people

    No show, Same day：100%
    1 to 3 day(s) before：80% 4 to 7 days before：60%
    8 to 14 days before：40% 15 to 30 days before：20%

    Depending on the specific period or accommodation plan separately determined by our company, we may charge a cancellation fee that differs from the above regulations.
  • Refunds Due to the nature of our products and services, we cannot accept return visits after having stayed one time. In case of cancellation prior to the stay, a penalty fee will be charged in accordance with the cancellation policy.
  • Contact Us Kansuiro
    88 Tonosawa, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0315, Japan
    TEL：+81-460-85-5511　FAX：+81-460-85-5856
    Mail：info@kansuiro.co.jp
    Hours: 9am to 5 pm
    Contact form:https://kansuiro.co.jp/en/contact/
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