About Online Reservation

We only accept online reservations

Please try the link.


1.Fill in to Destination for 「HAKONE」
2.Filter Hotels by hotel name for 「KANSUIRO」
(Please note we are not GORA Kansuiro)
Please put your dietary restrictions in the comments when in your reservation.

About Cancellation Fees

If you make a cancellation later than 7 days before the day you stay, the cancellation fee will be charged .

Cancellation policy

From 7 days to 2 days before check in date 50% of room rate.
One day of Check in date 70% of room rate
No show 100% of room rate.

About Check In / Check Out

Check in : 3:00 P.M ~ 5:00 P.M
Check out : 10:00 A.M


1.We couldn’t prepare any dietary restrictions meals without requiring in advance.
-If you have any dietary restrictions,please let us know two weeks beforhand.
2.Dinner service starts at 6:00 P.M.We strongly encourage you to check in before 5:00 P.M. If you arrive after 6:30 P.M for any reasons, we are afraid that we cannot serve your dinner, and the cancellation charge cost 100% of the dinner applies.
3.As our regulation, please note that we accept CASH ONLY.
(Beverages,Souvenir shop,Local-tax¥150 per person per night)

TEL (Int+81) 460-85-5511
FAX (Int+81) 460-85-5856