News

[Important] Beware of Fraudulent Emails and Messages Impersonating Our Properties

Oct.17.26

October 17, 2026
Kinnotake Co., Ltd.

Thank you for choosing Kinnotake Group.

We have received reports from guests with reservations at our properties, and from business partners, about suspicious emails and messages that use the names of our properties. Similar scams have also been reported across the hospitality industry.

Examples of reported tactics

・Messages that claim to be from our staff but come from unofficial email addresses
・Requests to enter credit card details through a link, for example for “card pre-authorization” or “re-payment to confirm your booking”
・Some messages may include part of your booking details, such as your name or stay dates

Please note

・Kinnotake Group will never ask you to enter card details or make an additional payment through a link in an email or message.
・If you receive a suspicious message, please do not click any links, enter card or personal information, or reply.
・If you are unsure, do not reply to the message. Please contact us directly at the address below.
・If you have already entered your card details, please contact your card issuer immediately.

We are working with the relevant partners to look into these reports and strengthen our security. We apologize for any concern this may cause and appreciate your understanding.


Contact
Kinnotake Group Reservation Center
Email: info@kinnotake-resorts.jp